Principles

Founded to Help Clients

Factum was founded with one thing in mind: Helping clients solve problems.

But solving problems is easier said than done, especially when you’re facing a particularly complex one with multiple causes.

That’s why we built Factum on three guiding principles: Quality, dependability, and commitment. These three principles ensure our clients can trust us to do what’s needed to help them overcome challenges, time and time again.

After all, the literal translation of Factum is “it is done” — which encapsulates our principles in their simplest form.


Quality

If you’re like the majority of our clients, you appreciate a job well done. So do we. It’s a simple concept that too many companies find difficult.

And while we pride ourselves on working efficiently, delivering excellence is our primary goal. Because we know that completing work accurately—the first time—ultimately saves our clients time and money.


Dependability

One of the things we pride ourselves on most is the trust we’ve built with our clients. We know there’s nothing more relieving than handing an issue off and having full confidence that it will be resolved.

Our clients depend on us to not only deliver excellence, but to deliver it consistently.


Commitment

There’s a certain tenacity needed to deal with deep-rooted issues. When you have an issue that’s made its way deep below the surface, you have to be committed to digging as deep as necessary to find and address it at its roots.

And once we’ve committed, we see it through to the end.

Where other companies may simply stop as soon as an apparent issue presents itself, we make sure to uncover every facet to ensure we are addressing the issue at its core. In this manner, we commit to dealing with issue itself, not just the symptoms.

Clients can then rest assured that they won’t be in the same challenging position in a few weeks or months.